Refund policy

ALL SALES ARE FINAL! Since the Website offers made-to-order goods we do not provide refunds and or exchanges after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read the service description before making a purchase. We want our customers to be 100% satisfied with our product. However, we do offer store credit, partial and full refunds for defective products if can be proven. We accept items for exchange if sizing is wrong. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pseudonewyork@gmail.com

How long will my order take?

ALL SHIPPING TIMES WILL BE LISTED IN THE PRODUCT DESCRIPTIONS

(PLEASE NOTE THAT ORDERING MORE THAN ONE ITEM COULD RESULT IN A LONGER SHIPPING TIME)

PREMADE AND PREORDERS TIME DIFFER!

Each item is handmade and made uniquely just for you.

Premade process takes 1 week.

Preorder process takes 3-5 weeks.

Processing time adds an additional 1 week.

Once your order is complete, allow 3-4 business days for shipping time.

Shipping

Worldwide shipping is available.

Each item is handmade and made uniquely just for you. This process usually takes about 3-5 weeks depending on the item(s) in your order. Processing time adds an additional week. Once your order is complete, you will then receive your tracking information & then your package will arrive in 1-3 business days.

We are NOT responsible for any lost or stolen packages.

All international and domestic shipment pricing is based upon weight.

Shipping charges for your order will be calculated and displayed at checkout.

International shipments may be subject to pay duties and taxes.

How do I contact customer support?

pseudonewyork@gmail.com

(instagram) @pseudonewyork

Please allow 24-48 Hours for Response

PLEASE PROVIDE YOUR ORDER NUMBER SO WE ARE ABLE TO CLARIFY WHAT ORDER WE'LL BE LOOKING AT.